Refund policy
Return & Refund Policy
Thank you for shopping with us! Every order placed in our store is custom-checked, meticulously hand-packed, and handled with extreme care.
Because our products are sold as high-value, multi-piece curated bundles, we enforce a STRICT and fully documented fulfillment process to protect both our customers and our business against fraud, missing items, or invalid claims.
By placing an order on our website, you agree to the terms outlined below.
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1. 14-Day Right of Withdrawal
In accordance with consumer protection regulations, you have 14 calendar days from the date of recorded carrier delivery to request a return.
To qualify for a return:
• Complete Bundles Only: You MUST return the ENTIRE bundle (all included pieces, free gifts, box inserts, and accessories). Partial returns or individual item returns are strictly forbidden.
• Factory Condition: Items must be 100% unused, unopened, unmarked, and in their original sealed packaging.
• Proof of Purchase: Order number and original receipt are required.
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2. Outbound Dispatch & Packing Evidence (Our Quality Guarantee)
To eliminate claims of missing items or pre-existing damage, we record full video evidence of every single order during the packing process.
Our evidence log includes:
• High-definition video recording of all individual items being packed into your box.
• Official receipt of carrier drop-off detailing the exact weight and tracking number of the package.
Every package shipped matches the exact items shown in your order.
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3. Inbound Return Inspection & Rejection Terms
Upon receiving a returned package, our team will film an unboxing inspection and cross-reference it against our original dispatch video.
WE RESERVE THE RIGHT TO DENY A REFUND IF:
• Any item, sticker sheet, bookmark, or accessory is missing from the bundle.
• Any item shows signs of use (e.g., tested pens, opened sticky notes, written notebook pages, unsealed packaging).
• Items arrive damaged back to us due to poor repacking by the customer.
If a return is rejected, the customer will be responsible for paying shipping costs to have the items sent back to them.
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4. Damaged Items or Transit Claims
We take extreme care in packaging to prevent damage. However, if your package arrives visibly damaged by the courier:
• You MUST notify us within 48 hours of delivery at [tu-email@dominio.com].
• You MUST provide clear photos and/or video of the damaged outer box, shipping label, and damaged contents.
Claims reported after 48 hours of recorded delivery will be deemed as post-delivery damage and will NOT be eligible for a refund or replacement.
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5. Delivery Status & Stolen Packages
Once a package is scanned as "Delivered" by the shipping carrier (with GPS tracking or proof of delivery), our fulfillment obligation is complete. We are not responsible for packages stolen from doorsteps or lost after confirmed delivery.
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6. Return Shipping Costs
• For change of mind or customer returns, the buyer is 100% responsible for all return shipping costs.
• Returns MUST be sent using a Tracked & Signed shipping service. We are not responsible for returned items lost in transit by your shipping provider.
• Initial shipping costs paid at checkout are strictly non-refundable.
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7. Refund Processing
Approved refunds are processed back to the original payment method within 3 to 5 business days following final video inspection.